1. Definitions

Agreement: the agreement between You and DPW regarding the online registration and purchase of a Ticket for an Event, which in any case includes these Terms and the Code of Conduct, as well as other documents referenced in these Terms

Attendee: any individual, including You, attending an Event, whether as an individual ticket holder or as an individual nominated by a Sponsor pursuant to its sponsorship agreement with DPW

Code of Conduct: DPW’s attendee code of conduct applicable to Event attendees, as made available by DPW from time to time, including at www.dpw.ai 

Consumer: a natural person not acting in the course of trade

DPW: the limited liability company DPW B.V., established at Weesperstraat 61-105, 1018 VN Amsterdam, the Netherlands, with Chamber of Commerce number 92516904

Event: any event organised by DPW, as mentioned on the Website

Sponsor: a professional party who has signed a Sponsorship Agreement with DPW relating to the Event

Terms: these general terms and conditions of DPW

Ticket: the document that serves as an admission ticket for an Event, including electronic tickets

VAT: Value Added Tax

Website: any website of DPW, including https://dpw.ai and https://conference.dpw.ai

Event App: the DPW conference mobile application and any attendee directory, networking, matchmaking or wearable-linked feature made available for an Event, however provided, including via third-party platforms.

You: every legal entity or Consumer that enters into an Agreement with DPW by purchasing a Ticket and/or registering for an Event

2. Terms

2.1 By purchasing a Ticket and/or registering for an Event, You agree to comply with and be bound by these Terms.

2.2 DPW has provided You with these Terms before concluding the Agreement. The latest version of the Terms can be consulted via the Website.

2.3 DPW may change these Terms and the Code of Conduct at any time. By accessing our Website and purchasing a Ticket and/or registering for an Event, You agree that the latest version of these Terms and the Code of Conduct applies to You and Your order.

2.4 Where You attend an Event as an individual nominated by a Sponsor under that Sponsor’s Sponsorship Agreement with DPW, these Terms apply to You in addition to, and without prejudice to, any obligations of the Sponsor under that sponsorship agreement.

3. Conclusion of Agreement

3.1 By clicking the button “Place Order” on the Website, You conclude an Agreement with DPW to purchase a Ticket. You must provide the information requested by DPW and accept these Terms.

3.2 If You have any special access requirements to attend an Event, You should inform DPW during the order process before purchasing your Ticket.

3.3 If You have provided incorrect information on the order form, or if DPW has doubts about the validity or correctness of Your information, DPW may contact You and may reject or cancel your Ticket order if the information cannot be verified.

4. Payment

4.1 You must pay the registration fee when purchasing the Ticket online. There are no Ticket sales at the door of the Event venue.

4.2 Payment must be made in Euros. Prices will be listed with and without VAT or local taxes, if applicable.

5. Delivery of Tickets and risk

5.1 After placing Your order, You will receive an automatically generated confirmation email.

5.2 You bear the risk of loss, theft, misappropriation or damage of the Ticket after DPW has sent the confirmation email.

5.3 Any delivery times specified by DPW will not be regarded as a fixed deadline unless expressly agreed otherwise.

6. Cancellation

6.1 You may cancel the purchase of the Ticket within fourteen (14) days after purchase. Tickets purchased within fourteen (14) days of the Event are non-refundable. Refunds are subject to a EUR 70 processing fee.

6.2 To cancel Your Ticket/registration, notify DPW in writing.

6.3 Cancelling Your Ticket/registration does not automatically cancel hotel and travel arrangements. You are responsible for those cancellations and costs.

6.4 If DPW cancels or postpones the Event, DPW will endeavour to arrange a replacement Event. Your Ticket will apply to the replacement Event. If no replacement is confirmed within 90 days, or it is not within a reasonable distance, DPW will repay the Ticket price as Your sole remedy. DPW is not liable for travel or hotel costs.

7. Registration transfer

7.1 If You are unable to attend, You may transfer Your Ticket to another person until twenty-four (24) hours prior to the Event by informing DPW in writing.

7.2 Tickets may not be resold or transferred for commercial gain. DPW may cancel any Ticket involved in resale or attempted resale without refund.

8. Events

8.1 DPW does not warrant that the Website is always available or error-free, or that Event content is correct, complete or up-to-date.

8.2 DPW is not responsible for loss or damage arising from substitution, alteration, cancellation or postponement of an Event.

8.3 DPW may make changes to Events, including content, programme, speakers, hosts, moderators, venue and time, without liability.

8.4 DPW may refuse admission for behaviour DPW deems unacceptable, regardless of whether You hold a valid Ticket.

9. Safety and health measures

9.1 You are responsible for complying with applicable safety and health instructions. Failure to comply may result in refusal of access without refund.

9.2 DPW may change safety and health measures without prior notice.

9.3 Dangerous items and conduct that may disturb the Event or endanger persons or property are prohibited and may result in removal without refund.

10. Intellectual property and recordings

10.1 Intellectual property in the Website, Event and Event materials is owned by DPW or the relevant sponsors or speakers and may not be used without permission.

10.2 A Ticket does not grant permission to use DPW’s or any third party’s intellectual property.

10.3 By participating in the Event, You acknowledge DPW’s right to record, film, live stream or photograph the Event and use such media for DPW business, marketing and promotion purposes, subject to applicable law and the Privacy Statement.

10.4 You may not bring professional audio or video recording devices into the Event without DPW’s prior written permission.

11. Badge

11.1 By creating a profile in the Event application, consisting of your name, email address and company name, You shall be visible and detectable in the Event application and on the Website.

11.2 You will only be allowed to collect your own badge. Printing of badges on behalf of other registrants is strictly prohibited.

11.3 Anyone found counterfeiting, copying, sharing and/or using badges from past Events may be subject to sanctions, up to and including removal from the Event.

11A. Wearable and Event Technology

11A.1 The Klik Wearable Experience. Where the Event uses a Klik wearable, You may receive a wearable paired to Your Event profile. The wearable may enable You to exchange contact information with other attendees by a deliberate simultaneous interaction, request or receive information from people or objects, gather content associated with places or activities You visit, and use the wearable as an access pass to certain locations. If You do not want the wearable paired to Your profile, an anonymous wearable option will be made available; some personalised functions will then be unavailable.

11A.2 Contact exchange. A contact exchange occurs only when You deliberately perform the relevant wearable interaction with another attendee. That interaction is Your affirmative choice to share the contact details described to You for that interaction. You can choose not to make the interaction.

11A.3 Exhibitor interactions. Where You deliberately interact with a sponsor or exhibitor object or activation to request information, the interaction may be used to record Your request and, where clearly indicated, Your consent to receive the relevant materials or communications. Ticket purchase alone does not constitute consent to sponsor marketing.

11A.4 Venue analytics. DPW may use wearable, Event App and/ or Event App applications (such as the ChatBot) interaction data to understand venue-level attendance, movement and engagement for Event operations, safety and analytics. Information supplied to sponsors for this purpose will be aggregated or anonymised by default and will not identify You unless You have separately and affirmatively shared Your details.

11A.5 Further information about the processing of wearable, location, connection and Event App data, including service providers and Your rights, is set out in the DPW Privacy Statement.

12. Attendance at an Event and liability

12.1 DPW does not give warranties regarding any aspect of the Event, Website or related materials except as required by law.

12.2 You are responsible for arranging appropriate insurance cover in connection with attendance.

12.3 Speakers’, registrants’ and sponsors’ views are their own and do not necessarily reflect DPW’s views.

12.4 DPW makes no representation as to the accuracy or completeness of information presented by speakers, registrants or sponsors.

12.5 DPW does not endorse products or services provided by speakers, registrants or sponsors.

12.6 Except as required by law if You are a Consumer, DPW is not liable for damages arising directly or indirectly from the Event unless caused by DPW’s wilful misconduct or gross negligence. Nothing in this clause or clause 12.7 excludes or limits DPW’s liability for death or personal injury caused by DPW’s negligence, or any other liability that cannot lawfully be excluded or limited.

12.7 Subject to clause 12.6, DPW’s maximum aggregate liability for any claim connected with the Event is limited to Your Ticket purchase price.

13. Privacy

13.1 DPW treats personal data in accordance with applicable privacy laws and regulations. The Privacy Statement forms part of the information provided to You in connection with registration and explains DPW’s processing of registration, Event App, networking, wearable, connection and venue-interaction data.

13.2 Where a Booking Form is completed on behalf of another person, the person completing it warrants that they have authority to do so and will ensure the attendee receives information about DPW’s use of their information.

13.3 Where an Event uses third-party event technology, DPW may use processors and service providers described in the Privacy Statement to provide registration, networking, matchmaking, wearable interactions, access control, event-data services, CRM and communications.

14. General and acceptable use

14.1 These Terms and related documents contain the entire agreement between You and DPW regarding the subject matter covered.

14.2 Any general terms and conditions You may use do not apply.

14.3 References to writing include email unless stated otherwise.

14.4 If any part of these Terms is invalid or unenforceable, the remainder remains in force.

14.5 Failure to enforce any part of these Terms is not a waiver.

14.6 DPW Customer Service can be contacted at hello@dpw.ai.

14.7 You must not scrape, crawl, spider, or use automated or bulk means to access, index, copy, export or store content from the Website or Event App, including the Attendee directory and any Attendee profile, name, employer or contact details.

14.8 You must not systematically browse, enumerate or compile Attendee profiles or contact details from the Event App, whether by automated or manual means, for any purpose other than arranging individual professional connections in connection with the Event.

14 A. Attendee data – no enrichment or off-platform use

14A.1 You agree not to use an Attendee’s name, employer or profile details obtained through the Event App to identify, enrich, locate or obtain contact information for that Attendee through an external source, including data-enrichment services, social-networking services or public records, or to contact them outside the Event’s own channels, except where that Attendee has directly shared their details with You through an authorised interaction such as a wearable contact exchange, accepted meeting or scanned interaction.

14A.2 You may not re-identify, or attempt to re-identify, any individual from aggregated or anonymised Event data.

15. Governing law & disputes

15.1 The Agreement, these Terms and the attendee Code of Conduct are governed by the laws of the Netherlands, without regard to Dutch private international law conflict rules. The United Nations Convention on the International Sale of Goods is excluded.

15.2 Any dispute arising from the Agreement, these Terms or the Code of Conduct will be submitted to the competent court in Amsterdam, the Netherlands, subject to any mandatory rights a Consumer may have to bring proceedings before another competent court. Where DPW invokes this clause against a Consumer, DPW will inform the Consumer in writing that the Consumer has the right, within one (1) month after being so informed, to choose to have the dispute resolved by the court that would otherwise have jurisdiction under mandatory law.